cvi66 Privacy Policy

cvi66 ("we", "our", "platform") provides a safe and reliable online gaming service for players in Bangladesh. This privacy policy ("policy") explains how cvi66 collects, uses, stores, and protects your personal information when you use our website and services.

By using this website or creating an account on cvi66, you agree to the terms described in this policy. If you do not agree with any part of this policy, you are advised to stop using our services. This policy should be read together with our terms and conditions.

This policy applies to all cvi66 services — including slots, live casino, cricket betting, and other gaming categories. Protecting your privacy on our platform is our top priority.

cvi66 may collect your information in several ways. Below is a detailed description of what types of information are collected and how:

2.1 Information You Provide Directly

Information you voluntarily provide when registering an account or using our services:

• Full name and date of birth (for age verification — only for users aged 21 and above)
• Email address and mobile number
• Bank account or mobile banking details (bKash, Nagad, Rocket — for deposits and withdrawals only)
• National ID or passport information (if identity verification is required)
• Username and password
• Any messages submitted through support tickets or other communication channels

2.2 Automatically Collected Information

When you browse the cvi66 website or use our services, the following technical information may be collected automatically:

• IP address and device identification information
• Browser type, version, and operating system
• Pages visited, clicks, and time spent on the site
• Referring URL (the site you came from)
• Login time, logout time, and session data
• Transaction history and gaming activity logs

2.3 Payment-Related Information

Transactions are processed through our payment gateways — bKash, Nagad, Rocket, and bank transfer. Only the minimum payment information required to complete deposits and withdrawals is collected. Full card or account numbers are not stored on our servers.

cvi66 uses collected information for the following legitimate purposes:

3.1 Service Delivery & Operations

• Creating and managing your account
• Processing deposit, withdrawal, and bonus transactions
• Providing gaming services and technical support
• Resolving your issues with the cvi66 support team

3.2 Security & Fraud Prevention

• Detecting fraudulent transactions and unauthorized activity
• Protecting accounts and preventing unauthorized access
• Complying with anti-money laundering (AML) regulations
• Verifying age to ensure only users aged 21 and above can use the service

3.3 Communication & Notifications

• Sending important account-related notifications
• Providing bonus or promotional information you have requested
• Informing you of system updates and policy changes

3.4 Service Improvement

• Analyzing user experience to improve the platform
• Identifying and resolving technical issues
• Analyzing data to develop new features and services

cvi66 applies industry-standard security measures to ensure the safety of your information:

4.1 Technical Security

• SSL Encryption: All data transfers on our website are secured with 256-bit SSL/TLS encryption.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Firewall & Anti-DDoS Protection: Advanced technology is used to prevent cyber attacks.
• Two-Factor Authentication: An option to add an extra layer of security to your account.

4.2 Data Retention Period

cvi66 does not retain your information longer than necessary. Data is generally kept while your account is active and for a defined period afterward for legal and business purposes. Financial transaction records must be kept for a specified period as required by applicable regulations.

4.3 Staff Access Controls

cvi66 staff only have access to the information necessary to carry out their responsibilities. All staff receive privacy training and strict access policies are enforced.

cvi66 does not generally share your personal information with third parties. However, limited information may be shared in the following circumstances:

5.1 Payment Processors

Information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, or bank transfer. These third parties are governed by their own privacy policies.

5.2 Technology & Software Partners

Game software providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others may use the minimum necessary information to deliver their services. These providers comply with international standards.

5.3 Legal Obligations

cvi66 may be required to disclose information to comply with court orders, legitimate requests from regulatory authorities, or other legal obligations.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, collected information may be transferred to the new entity. You will be notified before any such change.

Cookies and similar technologies are used on the cvi66 website to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required for core website functionality, login sessions, and security. These cannot be disabled.
• Performance Cookies: Collect anonymous data to improve site speed and functionality.
• Functional Cookies: Help remember your preferred language and settings.
• Analytics Cookies: Collect statistics to understand how users interact with the site.

6.2 Managing Cookies

You can accept or reject cookies at any time through your browser settings. Please note that disabling essential cookies may cause some cvi66 services to not function correctly.

As a cvi66 member, you have the following rights regarding your personal information:

7.1 Right to Access

You can find out what information we hold about you at any time through cvi66 support. All requests will be processed within a reasonable time.

7.2 Right to Rectification

If your profile contains incorrect or incomplete information, you can request a correction. Contact our support team to update your name, contact details, or other information.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, where legal obligations or ongoing investigations apply, it may not be possible to delete all information immediately.

7.4 Right to Restrict Processing

In certain circumstances you may object to or place restrictions on the processing of your information. You can opt out of marketing communications at any time.

7.5 Right to Data Portability

You may request a copy of your account information in a structured format. Contact the support team to exercise this right.

If you wish to close your account on cvi66, please contact the support team. Even after account closure, some information may need to be retained for the following reasons:

• Financial transaction records are kept to meet legal obligations.
• Information relevant to anti-fraud investigations may need to be retained.
• Information is held when required by court orders or regulatory requirements.
• As part of responsible gaming, information of users who have requested self-exclusion is retained for a defined period.

Information not subject to legal obligations is permanently deleted within the specified timeframe.

cvi66 is an adults-only gaming platform. Our services are intended solely for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Our age verification process ensures that account holders meet the required age threshold. If we become aware that a minor's information has been collected unintentionally, that information will be deleted immediately and the associated account will be closed.

If you believe a minor has registered on our site, please notify us immediately at [email protected].

cvi66 reserves the right to update this privacy policy from time to time. In the case of any significant changes:

• A notice of the changes will be published prominently on the website.
• Registered users will be notified by email.
• The update date will be displayed at the top of the page.

If you continue using the service after changes are made, you will be considered to have agreed to the updated policy. If you object to any changes to the policy, you may close your account and stop using the service.

Separate notices may not be sent for minor or administrative changes. Therefore, it is recommended that you visit this page regularly to stay informed about the updated policy.